Shipping Policy

Last Updated: July 2026

At GenZ Collection, we are committed to delivering your orders safely and on time across Pakistan through our trusted courier partner, Leopards Courier.

Delivery Areas

We deliver to all major cities and towns across Pakistan through Leopards Courier.

Processing Time

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

• Major Cities: 2–4 Business Days
• Other Areas: 3–6 Business Days

Delivery times may vary during sales, public holidays, or due to unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout. Free shipping may be offered on selected promotions or minimum order values.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan through Leopards Courier.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or Email (if provided), allowing you to track your shipment.

Failed Deliveries

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the parcel may be returned to us. Our support team will contact you to arrange re-delivery.

Damaged or Missing Items

If your parcel arrives damaged or any item is missing, please contact us within 24 hours of receiving your order. Kindly provide clear photos of the parcel and products for assistance.

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